Stable hosting, monitoring, and incident response.
Keep the platform secure, resilient, and always on.
Infrastructure & Operations protects uptime, access, endpoints, identity, and continuity across Connected Manufacturing environments.
Critical response and on-call readiness.
Identity, access, endpoint, and compliance controls.
Recovery planning and business continuity.
Incident Management
Full outage with no workaround.
Partial outage or limited workaround.
Degraded function with workaround.
General request or enhancement.
Core Scope
Cloud Infrastructure
Manage hosting environments, platform reliability, monitoring, and connectivity.
Security & Access
Control identity, privileged access, endpoint security, and secure remote access.
Continuity
Maintain disaster recovery, backups, and business continuity readiness.
Team
Matias Oliovar
Lead Infrastructure Engineer
LATAM, Buenos Aires
Team leader and platform owner.
Francis Delgado
Senior Database Administrator
APAC, Philippines
Cloud and infrastructure support.
Matias Natale
Network & Security Engineer
LATAM, Buenos Aires
Network and security operations.
Carolina Moscuzza
Cloud Platform Engineer
LATAM, Buenos Aires
Platform and database administration.
Resources
Architecture Diagrams
AWS/Azure topology, network flows, SaaS hosting architecture, and disaster recovery failover maps.
Current v3.2Reference
Access Request Forms
Standardized forms for infrastructure access, credentials, VPN access, and privileged identity requests.
Wrike workflowControl
Operational Guide
Runbooks, response expectations, and support contacts for day-to-day infrastructure handling.
RunbooksSupport
Tool Stack
Operating Notes
On-call: keep incident response and escalation paths visible for every critical system.
Change control: validate backup, recovery, and rollback coverage before production-impacting work.
Access hygiene: prefer least privilege and review time-bound access regularly.